Introduction

At OH-Stay.com, we have developed this resource to help our hosts clearly understand their responsibilities and to outline the key legal, regulatory, and practical aspects of short-term hosting. Hosts are expected to comply with our Hosting Standards and to fully observe all laws and regulations relevant to their property and location.
Please note that this document serves only as a general reference and should not be regarded as legal or tax advice. We encourage all hosts to perform their own checks, as information may change over time. The final responsibility for interpreting and complying with the content provided here rests entirely with the host.

Table of Contents

• Health and Cleanliness

• Local Regulations

• National Taxes

• Regulations and Permissions

• Safety

• Good Manners

• Insurance

• Other Hosting Information

Health and Cleanliness

Details regarding OH-Stay.com’s cleaning and hygiene requirements can be found in our Responsible Hosting Guide.

Key Cleaning Recommendations

• Refer to resources from the Bulgarian Ministry of Health for up-to-date cleaning and disinfection protocols.

• Consult guidance from the European Centre for Disease Prevention and Control (ECDC) for broader health and safety standards.

National Taxes

Taxation rules in Bulgaria can vary depending on your individual situation. We strongly recommend that hosts conduct their own research or seek professional advice from a qualified tax consultant.

In general, income generated through OH-Stay.com is considered taxable income and may be subject to rental tax, income tax, or VAT, depending on your specific case.

Tax Filing Deadlines

Tax declarations in Bulgaria are typically due by 30 April each year. Check with the National Revenue Agency to determine your filing requirements. You can refer to your OH-Stay.com earnings summary for income details. Additionally, review whether you are eligible for tax credits or allowances that could reduce your liability.

Free Tax Guide

To simplify your tax obligations, OH-Stay.com has partnered with an independent accounting firm to provide a free tax guide covering general tax principles and procedures for hosts in Bulgaria.

Regulations and Permissions

Before hosting, ensure that you are legally permitted to do so. Restrictions may exist due to lease agreements, building codes, or local ordinances. For precise information about regulations applicable to your property, seek guidance from a legal advisor or your local authority. The following section provides a general overview.

Contractual Agreements and Permits

Some lease contracts, building rules, or homeowners’ association regulations may restrict or prohibit short-term hosting. Carefully review any agreements you have signed, or contact your landlord, community board, or local authority for clarification.
If restrictions exist, you might be able to include an addendum or amendment to your contract that outlines hosting permissions, responsibilities, and liability arrangements.

Mortgage Restrictions

If your property is under a mortgage or loan, confirm with your lender that short-term rentals are allowed and that no additional insurance or notification requirements apply.

Subsidized Housing Restrictions

Properties in subsidized or social housing programs often have strict rules against subletting without prior approval. Contact your housing authority or association before listing your property.

Housemates

If you share your home, it’s wise to establish a housemate agreement that defines expectations around hosting frequency, guest behavior, and revenue sharing.

EU Consumer Protection Law

Under EU consumer protection legislation, individuals offering goods or services online must disclose certain information to customers. Hosting on OH-Stay.com qualifies as such a service. We provide guidance and tools to help you determine whether you operate as a commercial host and to ensure compliance with EU consumer rights obligations.

Misuse

OH-Stay.com investigates any reports of misuse or illegal activity. We also provide channels for local authorities to report potential housing violations.

Safety

The safety of hosts and guests is a top priority. Taking a few simple precautions can enhance guest comfort and confidence during their stay.

Emergency Contact Information

Prepare an easily accessible list with the following contact numbers:

• Local emergency services

• Nearest hospital

• Your personal phone number

• A secondary contact number (for backup)

Make sure guests know the best way to reach you in case of an emergency. Communication through the OH-Stay.com messaging system is also encouraged.

Medical Supplies

Keep a well-stocked first aid kit and inform guests where it’s located. Inspect it regularly to replace any missing or expired items.

Fire Prevention

If your home includes gas appliances, follow relevant safety regulations and install a carbon monoxide detector. Provide a fire extinguisher and ensure it is serviced regularly.

Exits

Ensure there is a clearly marked and visible fire escape route, ideally supported by a map or diagram posted near main exits.

Hazard Prevention

Minimize risks by taking the following steps:

• Identify and fix potential trip or fall hazards

• Secure or cover exposed wires

• Confirm stairways are stable and equipped with handrails

• Lock away any dangerous tools or materials

Child Safety

If your property may not be suitable for children or infants, note this clearly in the “Additional Notes” section of your listing on OH-Stay.com. Mention any potential risks so families can make informed decisions.

Climate Control

A comfortable indoor environment enhances guest satisfaction. To maintain good air quality and temperature:

• Ensure proper ventilation

• Provide clear instructions for using heating and cooling systems safely

• Test thermostats and appliances regularly

• Schedule periodic servicing of HVAC equipment

Occupancy Limits

Set reasonable occupancy limits according to local building or fire safety codes.

Good Manners

Being a responsible host includes guiding your guests on how to respect your home and community. Clear communication helps prevent misunderstandings and fosters positive experiences.

Building Rules

If your property has shared spaces or amenities, inform guests about any rules or time restrictions related to their use.

House Rules

Outline your house rules in the Additional Notes section of your OH-Stay.com listing. Clearly stating expectations helps avoid issues later.

Neighbours

Informing your neighbors of your hosting plans can help build trust and open communication.

Noise

Many guests book stays for vacations or special events. To ensure community harmony, you can:

• Establish a quiet hours policy

• Limit or prohibit parties and unregistered guests

• Restrict pets or young children if necessary

Parking

Provide detailed parking instructions, such as:

• Only park in designated spaces

• Avoid parking during street cleaning hours

• Note any nighttime parking restrictions

Pets

Before allowing pets, confirm there are no restrictions in your building or lease agreement. Provide pet owners with:

• Recommended walking areas

• Waste disposal points

• Contact details for nearby kennels or pet services

Privacy

Respecting guest privacy is essential. OH-Stay.com’s surveillance policy outlines what is and isn’t permitted. Always comply with applicable data and privacy laws in your area.

Smoking

If smoking is prohibited, post clear signage. If allowed, designate specific areas and supply ashtrays to maintain cleanliness.

Insurance

Work closely with your insurance provider to understand what coverage applies to short-term hosting activities. Review your policy terms to confirm protection against guest-related damage or liability.

Liability and Basic Coverage

Check your homeowner’s or renter’s insurance to ensure sufficient liability coverage and property protection for your listing.

Important: Hosts are solely responsible for their conduct and compliance. OH-Stay.com does not control individual host behaviour and is not liable for their actions. Non-compliance may result in suspension or removal. OH-Stay.com is not responsible for the accuracy of information on third-party sites linked in this resource.