Cookie Policy

Effective Date: 1 September 2025  ·  Last Updated: May 2026

1. About this policy

This Cookie Policy explains how OH-Stay.com ("OH-Stay", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our services. It should be read alongside our Privacy Policy, which explains more broadly how we handle your personal data.

We use cookies in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), the ePrivacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and the applicable national implementations of these laws in the countries where we operate.

2. What cookies are

Cookies are small text files placed on your device — computer, tablet, or phone — when you visit a website. They are widely used to make websites work, improve their efficiency, and provide information to website operators.

Cookies by duration

• Session cookies are temporary and deleted from your device when you close your browser. They maintain your session as you navigate the site — for example, keeping you logged in.
• Persistent cookies remain on your device for a set period, or until you delete them manually. They are used to remember your preferences and recognise you on return visits.

Cookies by origin

• First-party cookies are set by OH-Stay.com directly and are under our control.
• Third-party cookies are set by external services we use on our website (for example, analytics or payment providers). These are governed by the privacy policies of the respective third parties.

3. How we use cookies

We use cookies for four purposes. Only strictly necessary cookies are placed without your consent. All other cookies require your prior consent, which you can give or refuse through the cookie consent banner shown on your first visit.

3.1 Strictly necessary cookies

These cookies are essential for the website to function. Without them, the services you have asked for — logging in, making a booking, processing a payment — cannot be provided. They do not require your consent under the ePrivacy Directive because they are necessary for the service you have requested.

3.2 Functional cookies

These cookies allow the website to remember choices you have made — such as your preferred language, currency, or region — and to provide enhanced, personalised features. They require your consent.

3.3 Analytics cookies

These cookies help us understand how visitors use our website — which pages are visited most, how long users spend on each page, and where users encounter errors. The data is aggregated and anonymised where possible. These cookies require your consent.

We use Google Analytics with IP anonymisation enabled, meaning your full IP address is not stored by Google. We hold a data processing agreement with Google for this service.

3.4 Marketing and advertising cookies

These cookies are used to deliver advertisements relevant to you and your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns. They require your consent.

If you do not consent to marketing cookies, you will still see advertisements, but they will not be personalised to your interests.

4. Similar technologies

Alongside cookies, we may use the following similar technologies:

• Local storage — data stored in your browser that persists until cleared. Used for similar purposes to persistent cookies, such as remembering preferences.
• Pixel tags (web beacons) — tiny invisible images embedded in emails or web pages that allow us to track whether an email has been opened or a page has been visited.
• Device fingerprinting — we do not use device fingerprinting for tracking purposes.

5. Your consent and how to manage cookies

5.1 Cookie consent banner

On your first visit to OH-Stay.com, you will see a cookie consent banner that allows you to:

• Accept all cookies
• Reject all non-essential cookies
• Customise your preferences by category (functional, analytics, marketing)

Strictly necessary cookies cannot be disabled, as they are required for the website to function.

5.2 Changing your preferences

You can change your cookie preferences at any time by clicking the Cookie Settings link in the footer of any page on our website. This will re-open the cookie consent banner, where you can update your choices.

5.3 Browser settings

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies and delete them individually or all at once, block third-party cookies, block all cookies from specific websites, block cookies entirely (note: this may prevent OH-Stay.com from functioning correctly), and delete all cookies when you close your browser.

Instructions for managing cookies in common browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: Settings › Privacy & Security › Cookies and Site Data
• Safari: Preferences › Privacy › Manage Website Data
• Microsoft Edge: Settings › Cookies and site permissions

5.4 Opt-out links for third-party services

You can opt out of specific third-party tracking directly:

• Google Analytics: install the opt-out browser add-on at tools.google.com/dlpage/gaoptout
• Meta (Facebook): manage your ad preferences at facebook.com/adpreferences
• Google Ads: manage your ad settings at adssettings.google.com

Opting out of third-party cookies does not mean you will no longer see advertisements — it means the advertisements you see will not be personalised based on your browsing activity.

6. Cookies set by Stripe (payment processing)

When you make a payment or interact with our booking checkout, Stripe (our payment service provider) may set cookies on your device for fraud prevention and secure payment processing. These cookies are classified as strictly necessary because they are required for the payment service you have requested. Stripe's cookie usage is governed by Stripe's privacy policy, available at stripe.com/privacy.

7. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. There is currently no universal standard for how websites should respond to DNT signals. OH-Stay.com does not respond to DNT signals at this time, but we always honour the cookie consent preferences you set, as described in Section 5.

8. Cookies and children

OH-Stay.com's services are not directed at individuals under the age of 18, and we do not knowingly set cookies on the devices of children or collect their data. If you believe a child has accessed our website and cookies have been set on their device, the cookies can be removed using the browser settings described in Section 5.3.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. Where changes are significant, we will notify you through the cookie consent banner or by posting a prominent notice on the website. The Last Updated date at the top of this policy indicates when it was most recently revised.

If we introduce new categories of cookies, or new third-party cookies, we will ask for your consent again through the cookie consent banner before setting them.

10. Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

OH-Stay.com
O.H OWNERS-HUB LTD
Thiseos 7, 2042, Nicosia, Cyprus
Email: contact@oh-stay.com

You can also contact the data protection supervisory authority in your country if you have concerns about how we use cookies. See Section 15 of our Privacy Policy for details.

OH-Stay  |  O.H OWNERS-HUB LTD  |  contact@oh-stay.com