OH-Stay.com Refund & Cancellation Policy

This policy outlines how refunds are handled for bookings made through OH-Stay.com.

1. Guest Cancellations general 

The refund amount for a guest-initiated cancellation depends on the specific cancellation policy set by the Host for their listing. Our service fees are non-refundable, except if the cancellation occurs more than 30 days before the booking date. Your host may choose one of four booking policies that will clearly stated when a guest makes their booking.

Flexible:

• Full refund for cancellations up to 48 hours before the 3pm (local time) check-in time. 
  
  

Moderate:

• 50% refund for cancellations 30+ days before arrival.
• 25% refund for cancellations 15+ days before arrival.
• No refund for cancellations within 7 days of arrival.

   
Strict:

• No refund if canceled within 24 hours of booking and less than 30 days before arrival.

• No refund after 24 hours of booking if less than 30 days before arrival.

Non-Refundable:

• No refunds for cancellations.
  
  

To cancel, guests must use their OH-Stay account. The cancellation date is effective upon submission. Approved refunds are processed within 5 business days; actual receipt time may vary by payment provider.

2. Host Cancellations

If a Host cancels a booking, guests receive a full refund, including any service fees. While we will assist in finding alternative accommodation, availability and pricing cannot be guaranteed. Hosts who cancel may incur penalties, including fees, account suspension, or removal from OH-Stay.com.

3. Issues During Stay

For significant issues affecting your stay (e.g., property misrepresented, unsafe, or uninhabitable), you must:

• Report the issue to both the Host and OH-Stay.com within 8 hours of discovery.

• Provide photographic or video evidence.
  
  

We will investigate and may issue a partial or full refund based on severity. We encourage direct resolution between guests and hosts but will intervene if needed. Evidence is required for all refund claims.

4. Force Majeure Events

In cases of Force Majeure (e.g., natural disasters, pandemics, government actions beyond reasonable control), we will assess the situation and may issue a partial or full refund, considering the circumstances and the Host's policy. Documentation may be required.

5. Disputes

Refund disputes are governed by our separate dispute resolution policy. Our refund decisions are final and binding. 

6. Policy Changes

This policy may be updated periodically. Changes will be posted on www.OH-Stay.com. Bookings are subject to the policy in effect at the time of booking.

7. Contact

For questions regarding this policy, please contact us at Contact@OH-stay.com